The Inner Circle Guide To Cloud Based Contact Center Solution

Many call centers moved to a cloud-based environment within days and still managed to support customers as effectively

Much of the widespread acceptance of cloud-based solutions is thanks to the successful deployment of remote working contact centre agents as a reaction to the pandemic. Many call centres moved to a cloud-based environment within days and still managed to support customers as effectively.

What is a successful cloud-based contact centre implementation?

Created by ContactBabel, this Guide talks about the business drivers, technology, usage and market for cloud-based contact centre solutions:

A detailed review of cloud-based contact centre functionality
Remote working, hybrid home/office working models, and security
The role of the cloud in PCI Compliance
Concerns about integrating legacy and proprietary systems
How to prove the real ROI for cloud call centres
Tips on trials, implementation, and timescales

Findings are reported by vertical market and contact centre size, so you can compare your performance and plans with organisations like yours.

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